Privacy & Cookie Policy

Your privacy matters to us. This page explains what information we collect when you visit our website or book a treatment, how we use it, and the choices you have. We follow applicable data protection law in Sri Lanka.

Who we are

Elegance Aesthetic Clinic by Dr. Prem ("we", "us", "our") operates this website and provides aesthetic and cosmetic treatments in Colombo, Sri Lanka. We are the organisation responsible for the personal information described below.

Information we collect

Contact details you give us — name, phone number, email, and any message you send through the appointment or contact form.
Appointment and treatment information — the treatment you're interested in, any medical or skin concerns you share with us, and your visit history.
Website usage information — basic technical data such as your browser type, the pages you view, and how you got to our site. This is collected automatically and only used as described below.

How we use your information

To respond to your enquiries and arrange your consultation or treatment.
To send you appointment confirmations and reminders.
To keep proper medical and treatment records, as a clinic is required to.
To improve our website and understand which information our visitors find useful.
To measure and target our advertising on social media and search engines, where you have allowed this.
To meet our legal and regulatory obligations.

Cookies

Like most websites, we use cookies and similar technologies. Some are essential for the site to work; others help us understand how visitors use the site or allow us to show relevant ads on other platforms.

We do not load any non-essential cookies until you have given consent through the cookie banner. You can change your choice at any time using the cookie icon at the bottom of any page, or the button below.

Manage your cookie preferences — change which cookies we may use at any time.

We use trusted third-party services for website analytics and advertising (such as Google and Meta). These services may set their own cookies on your device, but only after you have given consent. They process some information outside Sri Lanka under their own privacy and security standards.

Sharing your information

We do not sell your personal information. We share it only where necessary:

With clinic staff and treating physicians involved in your care.
With service providers who help us run our website and send appointment emails on our behalf.
With analytics and advertising partners, where you have given consent.
With government authorities or regulators, where we are required by law.

How long we keep your information

We only keep your information for as long as we need it for the purposes described above, or for as long as the law requires us to. Enquiry messages are kept for a reasonable period in case you contact us again. Medical and treatment records are kept for the period required of a medical practice. Website analytics data is kept only for short retention windows set by our analytics provider.

How we protect your information

We use reasonable security measures to protect your information, including encrypted connections for this website and restricted access to patient records. No system is perfectly secure, but we take care to safeguard what you share with us.

Your rights

You have the right to:

Ask for a copy of the personal information we hold about you.
Ask us to correct anything that is wrong or out of date.
Ask us to delete information we no longer need to keep.
Withdraw your consent at any time — for example, by turning off marketing cookies or asking us to stop sending you marketing messages.
Object to or restrict certain uses of your information.

To make any of these requests, simply email us at cosmeticphysician.lk@gmail.com. We may need to confirm your identity before acting on the request, and we will reply within a reasonable time.

Children

Our services are intended for adults. We do not knowingly collect information from anyone under 18 without a parent or guardian's consent.

Changes to this policy

We may update this page from time to time. The date at the top shows when it was last revised. If we make significant changes — for example, to how we use cookies — we will ask for your consent again through the cookie banner.

Contact us

If you have any questions, requests, or concerns about this policy or your information, please get in touch:

Email: cosmeticphysician.lk@gmail.com
Phone: 076 6472 383 / 074 2662 383
Address: No 22 W. A. De Silva Mawatha, Colombo 00600, Sri Lanka